Items ordered on izemall can only be delivered to persons 18 years or older, with an address in Malawi. Using our partner courier company, goods bought on izemall.com will be delivered anywhere in Malawi. For the cities of Lilongwe, Blantyre, Zomba and Mzuzu the products will be delivered at the home address. For all other districts and townships currently, goods will be collected from the nearest Post Office.
Currently there is only standard delivery service, but in the near future we will be able to provide for express delivery service.
We offer you the following delivery options:
When registering an account with izemall.com, you are asked to enter you preferred delivery address in the address book. However, you can add any other address you want apart from the home address
Where you want goods delivered to another address rather than the saved addresses you can provide the details of the new address in the given space.
In towns and other areas outside of the major cities, customers will have an option of having their goods delivered to the nearest post office.
A customer can choose to buy online and pick the product on his or her own from the physical shop. When a customer opts for this option, then they will not be required to pay the delivery cost.
A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about IZEMALL home deliveries:
On “My Orders”, in your izemall account, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery area. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
When the delivery provider receives your order and is ready to schedule a delivery date/time, they may attempt to contact you at the telephone number that you provided in your order. At that time, they may let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 5pm on the delivery day. The delivery company might call you prior to the scheduled delivery and provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
For orders done from shops within the same city, and done anytime in the morning up to 2pm, delivery will be done the same day. Any order done after 2pm delivery can be done the same day or the following day in the morning.
For orders done from shops from another city, delivery will take a minimum of a day and maximum of 2days.
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed address. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Izemall. Neither Izemall nor the 3rd party Delivery Company that has been contracted by Izemall to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. [For example, if you need a specified time window, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
You cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
As soon as your payment has been confirmed, izemall personnel with its courier associates will start packing your order. The customer can track the delivery status of the parcel by logging in into their izemall account and click on “My Orders”.