Here are some answers to common questions users usually ask that you may have been wondering as well.
When you want to register as a user, click on Register at the top of the izemall website and create an account. We’ll need your full name, e-mail address or phone number, and a password at least 6 characters long.
In addition, when registering you will be prompted to add delivery addresses of your preference. You are allowed to add a number of addresses. Please make sure you provide adequate information that would make it easier to locate your address. Where possible use Google map to pin point your location. At any time you can change the details of your address if need be.
By registering at izemall, it allows us to provide you specialized service based on the buying history. In addition this enhances the security of the buyers and the shop owners. When you are a registered buyer, we are able to inform you of the new products on the mall, thus you can never miss your favorite product that is on offer.
You can pay for the goods bought on izemall through Airtel money, and using your debit card. Cheque and cash can be deposited to izemall account. However, remember to quote the order number on the deposit slip. Make sure you have paid for both the products and the delivery costs where applicable and retain the proof of deposit/transfer in case of queries.
Select 3-Make Payment
Select 1-Pay Bill
Use “Izemall” as the nickname
Write the amount you want to pay for (delivery and product cost)
On the reference, write the order number as shown on the checkout page (four digit number)
Then you will receive notification from Airtel of the payment.
On the checkout page you click “go to payment” and thus you will be redirected to the payment portal
Select whether you are suing visa card or MasterCard
Then enter your card number (the long number in front of your card)
Then enter the last 3 digits (CVV) that are at the back of your card
If the card is being used for the first time buying things online, a text will be sent to the registered number for confirmation. Enter the confirmation code you receive through the SMS, and then confirm the payment.
Izemall has a bank account with Ecobank, thus as a customer you can make payment through cheque or cash deposit.
Izemall’s account details are as follows:
Products bought from shops within the same city/district you reside in will take a maximum of 24hours* to be delivered. If such an order is made before 2pm, the goods will be delivered the same day.
Products bought from another city or town from the one you reside in, it will take a maximum of 48hours* for the goods to be delivered.
*note that these are just estimates, sometimes it will take lesser time and sometimes longer because of circumstances beyond our control.
Where you need to provide your delivery information, your browser will automatically ask you to “Allow Location Access”, if you click yes, the system automatically find your location using Google maps. We recommend you also check the "Remember my choice" box so you are never bothered again. If you want the order to be delivered to a different location from where you are then you can ignore “Allow Location Access” then manually locate the delivery location on Google map provided on the page.
On the google map add a marker (a red marker) to the location that you want the goods to be delivered. This does not mean that you will not be prompted to provide details of the location. The Google map location is be a supplement to the details provided.
It is the responsibility of the customer to ensure that there is a receiver at the address they are sending the order to. The receiver can be the buyer him/herself or any person they designate to be a receiver. The receiver should not be minor. When receiving the products the receiver will need to sign off the delivery and provide their 4-digit order number. Thus the buyer/customer will need to provider the order number to the designated receiver, in case where the customer is not the one receiving it.
If for any reason the delivery person does not find a receiver, they will make a call to the customer notifying them of the same and checking if there is an alternative close by. Otherwise, the goods will be returned to Izemall, where the customer can come to collect them or can pay again for the delivery cost.
Note that the delivery personnel cannot be told to wait for you or any receiver to come home, because that may cause congestion of deliveries, hence affecting our service
Buying on izemall.com creates a convenience by saving you