Frequently Asked Questions

Here are some answers to common questions users usually ask that you may have been wondering as well.

When you want to register as a user, click on Register at the top of the izemall website and create an account. We’ll need your full name, e-mail address or phone number, a password of at least 6 characters.

Watch this video on how to register

By registering on izemall, it allows us to provide you specialized service based on the buying history. In addition, this enhances the security of the buyers and the shop owners. When you are a registered buyer, we are able to inform you of the new products on the mall, thus you can never miss your favorite product that is on offer.

Step 1: Go to
Step 2: Search for the product you would like to buy
You can use keyword search boxes that are located on almost every page of the website. You will also find category links that will allow you to browse based on category lists and more detailed product-specific searches on top and left navigation bar of each department. When you find a product that you like, click the title/ name of the product to see more details. Prices will usually be indicated beside or below the image of the item.
Step 3: Add to cart
When you have found the product/s that you want to buy Click on Add to cart. The shopping cart keeps all the products that you have chosen to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching for products and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the Cart button at the top right of any page on the izemall website.

You can also add products to your Wish List, which is a convenient list of all the products that you do not want to check out immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Remember, products have to be in your shopping cart for you to check out.

Watch this video on how to search for products

To order or checkout, scroll to the top of the page or open your shopping cart and click on the Checkout button.

At this stage, you will be prompted to log in or register, if you are not already logged in.

On the Checkout page, you will have the opportunity to verify your selected goods, and remove or add the products you want. Further, you will be prompted to indicate whether you want the goods to be delivered to an address of your choice, or picked from our offices.

Where you want the goods to delivered to an address, you will be required to choose between normal delivery or express delivery. In addition, you need to provide a delivery address. Thereafter click the Calculate Delivery Cost button, and the delivery cost shall be added to the total bill. Then click the Order Now button.

Watch this video on how to order/checkout

You can pay for the goods bought on izemall through Airtel Money, Tnm Mpamba and Debt card. Cheques, cash and bank transfer can be deposited to izemall account. However, remember to quote the order number on the deposit slip. Make sure you have paid for both the products and the delivery cost where applicable and retain the proof of deposit/transfer in case of queries.

Watch this video on how to pay for your order

Products bought from shops within the same city/district you reside in will take a maximum of 24hours* to be delivered. If such an order is made before 2pm, the goods will be delivered the same day.

Products bought from another city or town from the one you reside in, it will take a maximum of 48hours* for the goods to be delivered.

*note that these are just estimates, sometimes it will take lesser time and sometimes longer because of circumstances beyond our control.

Where you need to provide your delivery information, your browser will automatically ask you to “Allow Location Access”, if you click yes, the system automatically find your location using Google maps. We recommend you also check the "Remember my choice" box so you are never bothered again. If you want the order to be delivered to a different location from where you are then you can ignore “Allow Location Access” then manually locate the delivery location on Google map provided on the page.

On the google map add a marker (a red marker) to the location that you want the goods to be delivered. This does not mean that you will not be prompted to provide details of the location. The Google map location is be a supplement to the details provided.

As a registered customer, you can track your order in your account. At the top of any page just click on “My Account” then click on “My Orders”, thus you will be able to track the status of your order.

It is the responsibility of the customer to ensure that there is a receiver at the address they are sending the order to. The receiver can be the buyer him/herself or any person they designate to be a receiver. The receiver should not be minor. When receiving the products the receiver will need to sign off the delivery and provide their 4-digit order number. Thus the buyer/customer will need to provider the order number to the designated receiver, in case where the customer is not the one receiving it.

If for any reason the delivery person does not find a receiver, they will make a call to the customer notifying them of the same and checking if there is an alternative close by. Otherwise, the goods will be returned to Izemall, where the customer can come to collect them or can pay again for the delivery cost.

Note that the delivery personnel cannot be told to wait for you or any receiver to come home, because that may cause congestion of deliveries, hence affecting our service

Buying on creates a convenience by saving you

  1. Time - imagine how much time is wasted in moving in congested traffic in town, the time you spend selecting products in shops, the time you spend comparing prices of products, all this is cleared by shopping on
  2. Resources - each time you go shopping in town you spend a lot of money paying for fuel or passenger fee if using public transport, thus helps save money.
  3. Safety - each time you move out of your house there is a risk, risk of an accident, risk of someone stealing from you among others, thus takes away these risks from you and delivers the products directly to you.
  4. By buying online with, you are preserving our environment, instead of yourself driving and contributing to the emissions, you are saving the environment by parking your car and buying online.
  5. By buying on Izemall you join the movement of promoting Malawian small and medium businesses.